We want you to be entriely happy with the products you purchase from us. If any of the items purchased are unsuitable, please return them to us, using our FREE returns service, within 45 days* and in an as-new condition, for refund (please note, the free returns service applies within the UK only).
Note : *During these difficult times we have taken the decision to extended our normal returns period from 14 days to 45 days, this will be subject to change in the near future as the situation develops.
A returning goods form will be included with your order, together with a FREEPOST returns label. Amoena will insure your parcel if you obtain a free proof of postage certificate from the Post Office (UK customers only).
Once we receive your item we will look to process it within 5 working days. If you have requested a refund this will be made back to your original method of payment, if you require a different item please request a refund and place a new order.
Swimwear can be returned as long as any hygiene seals are still intact.
For reasons of health and hygiene, we are unable to offer an exchange or refund on our Contact breast forms/Contact Balance breast forms. This also applies to the Leyla bra as this is hygienically sealed. This does not affect your legal rights. Read our full legal terms.
You can also return items that you have purchased from us to our Chandlers Ford shop & fitting room, see here for more information on its location & opening hours.
Consumer Rights Directive (CRD)
In addition to our standard exchange or refund policy, you also have certain rights as a consumer when ordering online or by mail order. Under the Consumer Rights Directive ( which replaces the Distance Selling Regulations ), if you decide to return all the items you have ordered, we will refund your standard postage and packing costs, providing you provide us with notice of this in writing, our preferred method of contact is by email, within 14 days of receiving your order to advise us that you are returning the goods.
When cancelling your order under the CRD you are responsible for returning the goods to us but can use the FREEPOST returns label that is included with you order, we suggest that you obtain a free proof of postage certificate from the Post Office ( UK customers only ). There is no need to inform us if you are returning part of your order using our standard returns service.