Security & privacy
We use SSL (Secure Socket Layer ) technology to allow you to enter your order and credit card details securely. When you place your order, a padlock will appear on the bottom of the screen and the web address will show https:// at the beginning.
Encryption occurs on your PC and is only decrypted once your order has reached our server. At no stage is the transaction decrypted whilst it travels over the internet.
Amoena UK never passes your details on to anyone else. Cookies are only used on this shopping site to keep track of the contents of your shopping basket once you have selected an item.
Avoiding fraud: We will never ask you to send your card details by email or by post and we will not ask you to speak your card details over the telephone. If we have a query about payment for you order we will send an email asking that you call us or will call you direct.
Personal Information: what we collect and how we use it
When you place an order online for any of our products, or when you access or sign up to any of our services or online content, such as newsletters or marketing materials, we may receive Personal Information about you. By submitting Personal Information, you enable us and where applicable our service providers to provide you with the products and / or online content you select.
"Personal Information" means any information about you which is personally identifiable, which may include (but might not be limited to) your name, email address, postal address, telephone or mobile number, date of birth, financial details and any other information from which you can be identified and which you may disclose to us via the website at any time.
We will use your Personal Information to respond to your query, process your order, and (where you have consented) for marketing and to keep you up to date with developments and news relating to us and this website. We will also use your information to look at ways in which this website and our services to our customers can be improved, and for the purposes of administration.
Where you have consented, we may contact you by email or post, to let you know about any other services which may be of interest to you. We will only contact you by telephone if we have a query with your order. Please tick the ‘register’ box in the registration process or in 'my account' if you wish to be added to our mailing list and receive news, updates and other marketing information from us.
How long will we keep your personal information for?
We only hold Personal Information for as long as is necessary for the purposes described above. You can edit your account information and preferences at any time via the ‘my account’ webpage.
You may cancel your Amoena online account by notifying us: firstname.lastname@example.org We are registered with the Information Commissioner's Office under the Data Protection Register and our registration reference is Z5258674.
Disclosure to Third Parties
We will keep your information confidential and we will not disclose it any third party except where such disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) We do not sell, trade, or rent any personal information to other organisations.
Accessing Your Records
You have the right to request a copy of any information we hold about you and to have any inaccuracies corrected. If you wish to receive a copy of this information / amend any incorrect information please contact us at the following address:
Amoena (UK) Ltd. 1 Eagle Close, Chandlers Ford, Eastleigh, Hampshire, SO53 4NF
Tel: 023 80270345
We may charge you a small administrative fee to meet our costs in providing you with details of your Personal Information which we hold. We may also require you to furnish us with proof of your identity before we send the results of any such information request to you.
By clicking on the ‘submit’ or ‘send’ button at the bottom of a submission form, you consent to us processing your Personal Information in the manner outlined above.
Cookies are small pieces of information which are stored by your browser on your computer's hard drive. They are used to enable websites to function or to provide information to the owners of a website. Our website uses several different cookies to reduce the need to re-enter personal data when submitting information. You can set your browser to alert you prior to accepting cookies. The cookies do not store any personal details relating to you or your credit cards.
1) Analytical purposes: We use Google Analytics to help us to understand how you make use of our content and work out how we can make things better. These cookies follow your progress through our website, collecting anonymous data on where you have come from, which pages you visit, and how long you spend on the site. This data is then stored by Google in order to create reports. These cookies do not store your personal data.
The information generated by the cookie about your use of the website, including your IP address, may be transmitted to and stored by Google on servers in the United States. Google may use this information for the purpose of evaluating your use of the website, compiling reports on website activity for us and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
2) Functional purposes: We use 2 (two) types of functional purpose cookies to store information that is needed by our applications to process and operate. For example, when you order a product from our website cookies are used to store the information from each stage of your purchase (such as your shopping basket and shipping address) temporarily, in order to facilitate completion of the overall transaction or request.
3) Third party cookies: We make social media buttons such as Facebook, Twitter, Google and Pinterest available on our website. Clicking on these buttons will save or trigger cookies on these third party websites.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.
Amending cookie preferences
If you would like to find out more about cookies in general and how to manage them (including removing cookies), please visit www.allaboutcookies.org.
Third Party Websites
Our website contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or which is collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.
Credit card security
Amoena UK utilize tokenisation technology to eliminate both the need for us to transmit sensitive card details over The Internet and the need for our customers to repeatedly enter their debit and credit card details.
When you place an order online with us, your card details are securely held with our payment providor Secure Trading who are fully PCI compliant. Amoena UK and its staff never have access to or sight of your card information, only to a token that references it this is used in place of the card number for all refunds or repeat transactions.
If you call us to place your order over the telephone will ask you to use the keypad of your telephone to enter your cards details, you do not need to speak your card details and reveal them to us. When you use your phone to enter your card information we only hear a flat tone we do not hear the tones made by the keypad of you phone. By not asking you to speak your card details, your information stay even more secure from potential evesdropping.