Security & privacy
What we collect and how we use it
When you access or sign up to any of our services or online content, such as newsletters or marketing materials, we may receive Personal Information about you. By submitting Personal Information, you enable us and where applicable our service providers to provide you with the products and/or online content you select.
"Personal Information" means any information about you which is personally identifiable, which may include (but might not be limited to) your name, email address, postal address, telephone or mobile number, date of birth, and any other information from which you can be identified and which you may disclose to us via the website at any time.
We will use your Personal Information to respond to your query, process your order, and (where you have consented) for marketing and to keep you up to date with developments and news relating to us and this website. We will also use your information to look at ways in which this website and our services to our customers can be improved, and for the purposes of administration.
Where you have consented, we may contact you by email or post, to let you know about any other services which may be of interest to you.
How long will we keep your personal information?
We only hold Personal Information as long as is necessary for the purposes described above. You can edit your account information and preferences at any time via the ‘My Account’ webpage. You may cancel your online account by notifying us: firstname.lastname@example.org
Disclosure to Third Parties
We will keep your information confidential and will not disclose it to any third party except where such disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) We do not sell, trade, or rent any personal information to other organizations.
Accessing Your Records
You have the right to request a copy of any information we hold about you and to have any inaccuracies corrected. If you wish to receive a copy of this information / amend any incorrect information please contact us at the following address:
Amoena USA Corporation
1701 Barrett Lakes Blvd., Suite 410
Kennesaw, GA 30144
We may charge you a small administrative fee to meet our costs in providing you with details of your Personal Information which we hold. We may also require you to furnish us with proof of your identity before we send the results of any such information request to you.
Amoena USA Corporation
1701 Barrett Lakes Blvd., Suite 410
Kennesaw, GA 30144
By clicking on the ‘submit’ or ‘send’ button at the bottom of a submission form, you consent to us processing your Personal Information in the manner outlined above.
Cookies are small pieces of information which are stored by your browser on your computer's hard drive. They are used to enable websites to function or to provide information to the owners of a website. Our website uses several different cookies to reduce the need to re-enter personal data when submitting information. You can set your browser to alert you prior to accepting cookies.
1) Analytical purposes: We use Google Analytics & Matomo Analytics to help us to understand how you make use of our content and work out how we can make things better. These cookies follow your progress through our website, collecting anonymous data on where you have come from, which pages you visit, and how long you spend on the site. This data is then stored by Google in order to create reports. These cookies do not store your personal data.
This website uses Google Analytics, a web analysis service of Google Inc. („Google“). Google Analytics uses so called „cookies“, being text files that are saved on your device and that allow an analysis of the use of our websites. The information about the use of our website that is generated through the cookie will be regularly transferred to and saved on a server of Google located in the US. This website uses Google Analytics with the extension „_anonymizeIp()“. Thus the IP-addresses are processed in an abbreviated form, so that a relation to a specific person is not longer possible. The IP-address that is transferred by your browser in relation to Google Analytics will not be consolidated with other data from Google. On behalf of the operator of this website Google will use this information, to analyse the usage of this website, to compile reports on the website-activites and to provide further services to the operator of this website in relation with the further usage of the website and the internet.
We use Google Analytics, for the purpose of analysing the use of our online services and of regularly improving it. The generated statistics help us to improve our offerings and to design them more interesting for you. For those exceptional cases in which personal data is transferred to the US, Google has adhered to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework. The legal basis for the use of Google Analytics is Art. 6 para. 1 sentence 1 lit. f GDPR.
We also use Matomo Analytics , to analyse the usage of this website, to compile reports on the
website-activites and to provide further services to the operator of
this website in relation with the further usage of the website and the
internet. When you visit our site, we will store: the website from which you
visited us from, the parts of our site you visit, the date and duration
of your visit, your anonymised IP address, information from the device
(device type, operating system, screen resolution, language, country you
are located in, and web browser type) you used during your visit.
The information generated by the cookie about your use of the website, including your IP address, may be transmitted to and stored by Google on servers in the United States. Google may use this information for the purpose of evaluating your use of the website, compiling reports on website activity for us and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
2) Functional purposes: We use 2 (two) types of functional purpose cookies to store information that is needed by our applications to process and operate. For example, when you order a product from our website cookies are used to store the information from each stage of your purchase (such as your shopping basket and shipping address) temporarily, in order to facilitate completion of the overall transaction or request.
3) Third party cookies: We make social media buttons such as Facebook, Twitter, Google and Pinterest available on our website. Clicking on these buttons will save or trigger cookies on these third party websites.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.
Amending cookie preferences
If you would like to find out more about cookies in general and how to manage them (including removing cookies), please visit www.allaboutcookies.org.
Third Party Websites
Our website contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or which is collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.
We use SSL (Secure Socket Layer) technology to allow you to enter your order and credit card details securely. When you place your order, a padlock will appear on the bottom of the screen and the web address will show https:// at the beginning.
Encryption occurs on your PC and is only decrypted once your order has reached our server. At no stage is the transaction decrypted whilst it travels over the internet.
Our personel will never passes your details on to anyone else. Cookies are only used on this shopping site to keep track of the contents of your shopping basket once you have selected an item.
Avoiding fraud: We will never ask you to send your card details by email or by post and we will not ask you to speak your card details over the telephone. If we have a query about payment for your order we will send an email asking that you call us or will call you direct.
Credit card security
We utilize tokenization technology to eliminate both the need for us to transmit sensitive card details over the Internet and the need for our customers to repeatedly enter their debit and credit card details.
When you place an order online with us, your card details are securely held with our payment provider Secure Trading who are fully PCI compliant. Our staff never have access to or sight of your card information, only to a token that references it; this is used in place of the card number for all refunds or repeat transactions.
If you call us to place your order over the telephone we will ask you to use the keypad of your telephone to enter your card details; you do not need to speak your card details and reveal them to us. When you use your phone to enter your card information we only hear a flat tone, we do not hear the tones made by the keypad of you phone. By not asking you to speak your card details, your information stays even more secure from potential eavesdropping.