Ordering Information

You don’t need to register if you just want to browse our website. But you will need to register and set up an account before you can order online. You can either register first, or we will create an account for you when you place your first order. When registering, you’ll need to enter an email address and choose a password – these will allow you, and only you, to access your personal details.

Gift certificates

Regrettably, at this time we are unable to issue Amoena gift certificates or accept them as payment for online purchases. For information, please call us at 1 (888) 900-8998 between the hours of 9am - 6pm.

How do I create an account?

By registering, you can store your personal details and delivery address(es) so you don’t need to re-enter them every time you order with us. And we’ll keep a record of everything you’ve ordered from the point of registration onwards, so you can look up your order history at any time. It’s useful when trying to remember styles and sizes that have worked well for you.

You’ll also be able to access a wide range of services, from product recommendations to special offers just for you. You can track the progress of your orders, change your account details, sign up for our online newsletter and special offers – and much more!

To register, enter your email address and choose a password for your account. You will need to remember the email address and password you use to be able to access your account details in the future. But don’t worry if you forget your password, as we can send you a reminder.

You will also be asked if you would like to sign up for our regular e-newsletter. This is emailed to registered users approximately every two months and gives details on special offers, new products and sale items. Uncheck the box if you prefer not to receive the newsletter – you can also unsubscribe at any time.

Please be assured that the information you provide us is NEVER passed on to any other companies or third parties. We don’t like junk mail either!

Payment options

All payments will be in US Dollars. We accept payment via the internet by Visa, MasterCard, Discover, American Express, and PayPal. Your account will only be debited once your order has been processed and is ready for shipping. It is completely safe to enter your credit card details during the checkout process. Your details are not sent to Amoena, but to a payment gateway called Secure Trading, a PCI DSS certified payment provider (click to find out more information about Secure Trading).

Promotional codes and discounts

From time to time we have promotional offers. Our standard terms and conditions are shown here, but any terms and conditions that are specific to individual promotional offers will be included as part of the offer.

  • Vouchers/coupons and promotional offers cannot be used with any other promotion or discount
  • For any promotion where there is a free or half-price item when purchasing multiple items, please note that the discount will be applied to the least expensive item
  • Vouchers/coupons and promotional offers have a cash value of 0.001 and are not transferable or assignable
  • Each voucher/coupon or promotional offer can be used only once, and only one voucher/coupon or offer can be used per order
  • We reserve the right to change these terms and conditions at any time.

Shopping with Amoena.com is secure

We realize how important it is to securely store any information that you provide. Amoena.com maintains the highest levels of security. Our site uses high-level SSL encryption technology of 128 bit or greater, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.amoena.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.

To give you even more confidence in shopping online with amoena.com, our checkout process uses Verified by Visa, MasterCard® SecureCode™. and American Express SafeKey SM. These services enhance your existing card account against unauthorized use when you shop with us.

Stock availability

When you select an item, you will see as you select the size whether it is in-stock or not; we also provide an indication in the shopping bag to see the stock availability immediately: Green means we have plenty of stock; Amber means low stock.

 
If you can't select a certain size of a product or it says 'discontinued' this indicates that the item is sold out and no further stock will be received. You can still order certain items that are out of stock and we will ship them to you separately as soon as they are available. No additional postage and packing will be charged for goods sent separately and your account will only be debited for these items once they are available for shipment.   

You can track the status of your order at any time by clicking the link 'View Order History' from the 'My Account' section on the top menu. You will also be sent an email to notify you once the goods have been shipped.

We value your privacy

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.

When you make a purchase from our website, we do collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers. Amoena complies fully with all applicable Data Protection and consumer legislation, and we’ll treat all your personal information as fully confidential. Find out more.

In order to serve you most efficiently, reputable third-party banking (including PayPal) and distribution institutions handle our credit card transactions and order fulfillment. They receive the information needed to verify and authorize your payment card and to process your order. All such organizations are under strict obligation to keep your personal information private.

To read more on how your personal data is going to be handled, read our full Privacy Policy incorporated in our Terms and Conditions.