Contact Breast Forms - Terms & Conditions
Right to exchange:
It is our usual policy to allow items to be returned within 14 working days for an exchange or refund. However, because the Contact Breast Form is adhered directly to the body, we are unable to offer this service for reasons of health and hygiene.
As an exchange is not possible, it is essential to ensure the correct size breast form is ordered. If you are unsure of your required size, we would recommend that you take advantage of our sample fitting service (see below for further information). If you would like advice regarding your sizing, please contact our telephone line on 0345 434 7334 or e-mail us (shop.uk@amoena.com).
Three month trial period:
Amoena are pleased to offer you a three month trial period with your first Contact Breast Form. If after trying Contact you find it unsuitable, or are dissatisfied with it for any reason, it can be exchanged for an alternative Amoena non-contact breast form of your choice, to the same value or less, within three months from the date of purchase.
The conditions are as follows:
1. To qualify for exchange, the Contact must be returned within three months from the date of purchase.
2. If you return your Contact to us, it will be exchanged for an alternative Amoena non-contact breast form of your choice. You will not be able to exchange your Contact for another Contact breast form.
3. No refunds or part refunds will be given.
4. The three month trial period is only applicable for your first Contact Breast Form.
5. Although the Contact breast form is guaranteed for three years against manufacturing faults, we are unable to give any guarantee period for the Contact adhesive surface. This does not affect your statutory rights.
Sample fitting service
If you are obtaining a Contact online or through our mail order service, and are unsure of your size, we would recommend that you try our sample fitting service. Remember, sizing can vary between different makes and styles.
By selecting this service, you will be charged full price for a sample Contact Breast Form. However, this amount will be refunded to you on return of the sample breast form, if you decide not to go ahead with your purchase. A sample breast form will be sent to you for fitting purposes and should be returned to us within 3 working days. You can return your sample Contact in exchange for a different size as many times as you require. Once you are happy with the fit, simply return your sample Contact to us and we will exchange it for a new breast form. You can also order a sample Contact by telephone on 0345 434 7334.