Security & privacy

Website security

We use SSL (Secure Socket Layer ) technology of 128 bit or greater to allow you to enter your order and credit card details securely. When you place your order, a padlock will appear on the bottom of the screen and the web address will show https:// at the beginning.

Encryption occurs on your PC and is only decrypted once your order has reached our server. At no stage is the transaction decrypted whilst it travels over the Internet.

Amoena Australia never passes your details on to anyone else. Cookies are only used on this shopping site to keep track of the contents of your shopping basket once you have selected an item.

Avoiding fraud: We will never ask you to send your card details by email or by post and we will not ask you to speak your card details over the telephone. If we have a query about payment for you order we will send an email asking that you call us or will call you direct.

Credit card security

Amoena Australia utilise tokenisation technology to eliminate both the need for us to transmit sensitive card details over the Internet and the need for our customers to repeatedly enter their debit or credit card details.

When you place an order online with us, your card details are securely held with our payment provider Secure Trading who are fully PCI compliant. Amoena Australia and its staff never have access to or sight of your card information, only to a token that references it. This is used in place of the card number for all refunds or repeat transactions.

Privacy

We are committed to meeting our data protection obligations and ensuring the protection and security of all personal information. This Privacy Policy has been published online to explain how it uses any personal information and outline the procedures which are in place to safeguard your privacy.

Personal Information: what we collect and how we use it

When you place an order online for any of our products, or when you access or sign up to any of our services or online content, such as newsletters or marketing materials, we may receive Personal Information about you. By submitting Personal Information, you enable us and where applicable our service providers to provide you with the products and / or online content you select.
 


"Personal Information" means any information about you which is personally identifiable, which may include (but might not be limited to) your name, email address, postal address, telephone or mobile number, date of birth, financial details and any other information from which you can be identified and which you may disclose to us via the website at any time.
 


We will use your Personal Information to respond to your query, process your order, and (where you have consented) for marketing and to keep you up to date with developments and news relating to us and this website. We will also use your information to look at ways in which this website and our services to our customers can be improved, and for the purposes of administration.
 


Where you have consented, we may contact you by email or post, to let you know about any other services which may be of interest to you. We will only contact you by telephone if we have a query with your order. Please tick the ‘register’ box in the registration process or in 'my account' if you wish to be added to our mailing list and receive news, updates and other marketing information from us.

How long will we keep your personal information for?

We only hold Personal Information for as long as is necessary for the purposes described above. You can edit your account information and preferences at any time via the ‘my account’ webpage.
 


You may cancel your Amoena online account by notifying us: au.sales@amoena.com

Disclosure to Third Parties

We will keep your information confidential and we will not disclose it any third party except where such disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) We do not sell, trade, or rent any personal information to other organisations.

Overseas transfers

We hold Personal Information on secure servers in the United Kingdom. Some Personal Information may also be transferred to our affiliated companies outside the European Economic Area ("EEA"). Laws on holding Personal Information in countries outside the EEA may be less stringent than the laws applicable in the EEA, but we will hold and transmit your Personal Information in accordance with this privacy policy and applicable European data protection laws.

Accessing Your Records

You have the right to request a copy of any information we hold about you and to have any inaccuracies corrected. If you wish to receive a copy of this information / amend any incorrect information please contact us at the following address:
 


Amoena Australia Pty.Ltd. 107 Fergie Street
Fitzroy North, VIC, 3068
Australia

Tel: 61 03 9230 5200
Fax: 61 03 9230 5222
Email: au.sales@amoena.com

We may charge you a small administrative fee to meet our costs in providing you with details of your Personal Information which we hold. We may also require you to furnish us with proof of your identity before we send the results of any such information request to you.

Changes to our Privacy Policy

This Privacy Policy may be updated from time to time so you may wish to check it each time you submit personal information to our website. If you do not agree to these changes, please do not continue to use our website to submit Personal Information for any of our services.

Contacting us about this Privacy Policy

If you have any questions or comments about this Privacy Policy please contact:
 

Amoena Australia Pty.Ltd. 107 Fergie Street
Fitzroy North, VIC, 3068
Australia

Tel: 61 03 9230 5200
Fax: 61 03 9230 5222
Email: au.sales@amoena.com

Consent

By clicking on the ‘submit’ or ‘send’ button at the bottom of a submission form, you consent to us processing your Personal Information in the manner outlined above.

Cookies

Cookies

Cookies are small pieces of information which are stored by your browser on your computer's hard drive. They are used to enable websites to function or to provide information to the owners of a website. Our website uses several different cookies to reduce the need to re-enter personal data when submitting information. You can set your browser to alert you prior to accepting cookies. The cookies do not store any personal details relating to you or your credit cards. 

In broad terms we use cookies on the site for the following purposes:

1) Analytical purposes:  We use Google Analytics to help us to understand how you make use of our content and work out how we can make things better. These cookies follow your progress through our website, collecting anonymous data on where you have come from, which pages you visit, and how long you spend on the site. This data is then stored by Google in order to create reports. These cookies do not store your personal data.

The information generated by the cookie about your use of the website, including your IP address, may be transmitted to and stored by Google on servers in the United States. Google may use this information for the purpose of evaluating your use of the website, compiling reports on website activity for us and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

The Google website contains further information about Analytics and a copy of Google's privacy policy.  

2) Functional purposes: We use 2 (two) types of functional purpose cookies to store information that is needed by our applications to process and operate.  For example, when you order a product from our website cookies are used to store the information  from each stage of your purchase (such as your shopping basket and shipping address) temporarily, in order to facilitate completion of the overall transaction or request.
 


3) Third party cookies: We make social media buttons such as Facebook, Twitter, Google and Pinterest available on our website. Clicking on these buttons will save or trigger cookies on these third party websites.

4) Remarketing: This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network.Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Amoena website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the  Google Ad Preferences page, and if you want to you can 
opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

We also use JavaScript to give you a faster online shopping experience. If you disable either cookies or JavaScript you will not be able to use this website.

Amending cookie preferences

If you wish to remove cookies set by the site from your browser in the future, you may delete them. The instructions for removing cookies from your computer or mobile device depend on the operating system and web browser you use. Please note, however, that withdrawing your agreement to the use of cookies on the site may impair the functionality of the site.
 


Most modern, up to date browsers allow the user some level of cookie verification or choice. If you wish to be alerted about accepting cookies, please follow the relevant procedure that can be found online rekating to your browser of choice and depending on which browser you are using you can voluntarily choose not to visit a site or areas of a site that use cookies.
 



If you would like to find out more about cookies in general and how to manage them (including removing cookies), please visit www.allaboutcookies.org.

Third Party Websites

Our website contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or which is collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.