Ordering Information
You don’t need to register if you just want to browse our website. But you will need to register and set up an account before you can order online. You can either register first, or we will create an account for you when you place your first order. When registering, you’ll need to enter an email address and choose a password – these will allow you, and only you, to access your personal details.
How do I create an account
By registering you can store your personal details and delivery address(es) so you don’t need to re-enter them every time you order with us. And we’ll keep a record of everything you’ve ordered from the point of registration onwards, so you can look up your order history at any time. It’s useful when trying to remember styles and sizes that have worked well for you.
You’ll also be able to access a wide range of services, from product recommendations to special offers just for you. You can track the progress of your orders, change your account details, sign up for our online newsletter and special offers – and much more!
To register, enter your email address and choose a password for your account. You will need to remember the email address and password you use to be able to access your account details in the future. But don’t worry if you forget your password, as we can send you a reminder.
You will also be asked if you would like to sign up for our regular e-newsletter. This is emailed to registered users approximately every two months and gives details of special offers, new products and sale items. Uncheck the box if you prefer not to receive the newsletter – you can also unregister at any time.
Please be assured that the information you provide us is NEVER passed on to any other companies or third parties. We don’t like junk mail either!
Shopping with Amoena.com is secure
We realise how important it is to securely store any information that you provide. Amoena.com maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.
You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.amoena.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.
To give you even more confidence in shopping online with amoena.com, our checkout process uses Verified by Visa, Mastercard® SecureCode™. and American Express SafeKey SM. These services enhance your existing card account against unauthorised use when you shop with us.
We value your privacy
Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.
When you make a purchase from our website, we do collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers. Amoena complies fully with all applicable Data Protection and consumer legislation, and we’ll treat all your personal information as fully confidential. Find out more.
In order to serve you most efficiently, reputable third-party banking (including PayPal) and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.
To read more on how your personal data is going to be handled, read our full Privacy Policy incorporated in our Terms and Conditions.
Contact Breast Forms: Terms & Conditions
Right to exchange:
It is our usual policy to allow items to be returned within 14 days for an exchange or refund. However, because Contact is adhered directly to the body, we are unable to offer this service for reasons of health and hygiene.
As exchange is not possible, it is essential to ensure the correct size breast form is ordered. If you are unsure of the size required we would recommend that you take advantage of our sample fitting service. (See below for further information). If you would like advice regarding your sizing, please contact our helpline on 0345 434 7334 or email us.
Three month trial period:
Amoena are pleased to offer you a three month trial period with your first Contact breast form. If, after trying Contact, you find it unsuitable or are dissatisfied with it for any reason, it can be exchanged for an alternative Amoena breast form of your choice, to the same value or less, within three months from the date of purchase.
The conditions are as follows:
1. To qualify for exchange, the Contact must be returned within three months from the date of purchase.
2. If you return your Contact to us, it will be exchanged for an alternative Amoena breast form of your choice. You will not be able to exchange your Contact for another Contact breast form.
3. No refunds or part refunds will be given.
4. The three month trial period is only applicable for your first Contact breast form.
5. Although the Contact breast form is guaranteed for three years against manufacturing faults, we are unable to give any guarantee period for the Contact adhesive surface. This does not affect your statutory rights.
Sample fitting service
If you are obtaining a Contact online or via our mail order service and are unsure of your size, we would recommend that you try our sample fitting service. Remember sizing can vary between different makes and styles.
By selecting this service you will be charged full price for a sample Contact breast form; however, this amount will be refunded to you on return of the sample breast form, if you decide not to go ahead with your purchase. A sample breast form will be sent to you for fitting purposes and should be returned to us within 3 days. You can return your sample Contact breast form in exchange for a different size as many times as you require. Once you are happy with the fit, return your sample Contact to us and we will exchange it for a new breast form. You can also order a sample Contact via our orderline on 0345 434 7334 .
Payment options
We accept payment via the internet by Visa, MasterCard, American Express, Delta and Maestro. Your account will only be debited once your order has been processed and is ready for despatch. It is completely safe to enter your credit card details during the checkout process. Your details are not sent to Amoena, but to a payment gateway called Secure Trading, a PCI DSS certified payment provider ( click to find out more information about Secure Trading ).
Stock availability
If you can't select a certain size of a product or it says 'discontinued' this indicates that the item is sold out and no further stock will be received. For our permanent collection, you can click on the unavailable size and sign up to receive an email notification once the item is back in stock.
You can track the status of your order at any time by clicking the link 'View Order History' from the 'My Account' section on the top menu. You will also be sent an email to notify you once the goods have been despatched.
Stock cancellations:
During busy periods (like our Sale for example) certain items might sell out before our systems have caught up. If this has happened, we will notify you of any cancellations within 3 working days of placing your order. For orders paid for with a credit/debit card, your card will not be charged for the cancelled item(s). For Klarna payments, your Klarna account will be adjusted to reflect the cancelled item(s) within 5 working days.
VAT Exemption
We do not charge VAT on mastectomy products supplied to UK customer who have undergone breast surgery, if the items are for their own personal use.
If you are eligible, under Group 12 of Section 8 of the Value Added Tax Act 1994, please remember to tick the VAT exemption box which you will see at the top of your order process in the checkout page. If this box is not ticked, VAT will be charged on your order at the standard rate.
If you have any queries regarding this, please contact us for further advice. Please note, VAT exemption is only applicable to customers living in the UK.
VAT exemption applies to:
• ready-pocketed bras
• swimsuits and swimwear ( exc briefs )
• breast prostheses and nipples
If you have any queries on the VAT exemption, please do not hesitate to contact us.
Who do I contact if I have a complaint?
If you have a problem with an item that you have received from us then please contact us and we will do our best to resolve this for you as quickly as we can.
In the unlikely event that we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at http://ec.europa.eu/odr. If you decide to use this service, please use the following Amoena email address when completing the form shop.uk@amoena.com.
Gift vouchers
Regrettably at present we are unable to accept payment by Amoena gift vouchers for online purchases – for information an order using an Amoena gift voucher, please call us on 0345 434 7334
Promotional codes and discounts
From time to time we have promotional offers. Our standard terms and conditions are shown here, but any terms and conditions that are specific to individual promotional offers will be included as part of the offer.
- Vouchers and promotional offers cannot be used with any other promotion or discount
- For any promotions where there is a free or half price item when purchasing multiple items, please note that the discount will be applied to the cheapest item
- Vouchers and promotional offers have a cash value of £0.001 and are not transferable or assignable
- Each voucher or promotional offer can be used only once, and only one voucher or offer can be used per order
- We reserve the right to change these terms and conditions at any time